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My wife and I purchased the J -415 with all the bells and whistles a few years ago. ( it’s still under warranty) since then, 2 sets of the water fall lights and 1 new control panel, which was fixed by the dealer, ( he’s now quit selling jacuzzis) has not been used in...
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#1188191
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Jacuzzi - No customer service

Idiots at the store can't help and jacuzzi can't afford to employ people on the weekends to help either.
#1059094
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We purchased a j-375, spending about $11,000. Around the one year mark, it started leaking. First, the retailer's service people thought it was from the waterfall. Wasn't. Couldn't move the spa becaused with insulation had become saturated. Another appointment (I had...
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1.6
I liked
  • Using a spa - quite frankly any spa will do
I didn't like
  • Customer service
#1035014
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Installed brand new Jacuzzi bath tub that started to delaminate. Jacuzzi refusing to repair and wanted an estimate to replace, which means removing tile, drywall, everything! Repair man said that he has been working with Jacuzzi for 20+ years and for Jacuzzi not to...
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#1011856
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Jacuzzi Lyndsay Brushed Nickel 1-Handle WaterSense Bathtub and Shower Faucet with Multi-Function Showerhead Remodeled our bathroom and on the recommendation of a Lowe's salesperson bought this awful product. There is no hot water and when turned on to the highest...
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1.4
#943543
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My wife and I spent over $14,000.00 on the biggest jacuzzi spa they offered. Less than a year later it has already started to fall apart. Contacted the dealer and they said only one of the four parts I said was broken is covered and even that part would require a trip...
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#877315
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purchased matching jacuzzi sink and toilet for new house and the plumber could not get the toilet to flush properly. Jacuzzi sent me a replacement toilet and had to again hire a plumber to install it. Same issue once again. The toilet will not clear the waste well...
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1.6
I didn't like
  • Product and replacement product
#830660
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This is the worst hot tub you could spend your money on. Not only it's expensive, but it's defective right out of the box and Customer Service is non-existent. My J470 had the control panel replaced within the first 10 days. Now there is a communication error message...
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#741048
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Jacuzzi, poor service and they didn't care
Let me clarify, the poor service came from the main Jacuzzi headquarters. Last spring my main 2 speed pump started leaking. I went to my dealer and he ordered a new pump in. He was having troubles finding the exact model pump #. The reason for this was my tub was 7...
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Anonymous
Anonymous

Someone has to stop these companies from treating their customers so badly , but they really don't even answer their phones , it's a big scam . People listen to me . Do not bu...

I didn't like
  • Customer service
#632916
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I purchased a new J480 hot tub in 2012. I have had it serviced an inordinate number of time, fortunately all items were covered by warranty. In all cases however, they were failures attributable to components that weren't suitable for winter use in a cold climate. ...
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1.7
I didn't like
  • Being stonewalled
#627696
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