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My clear ray system have been replaced 3 times and it is still not working. The last time it was replaced it was electrocuting me (shocking) when I vacated the tub and stepped in standing water while testing the hot tub water. The water leak from the Clear Ray system...
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Company wrote 0 private or public responses to the review from Nov 28.
1.1
I didn't like
  • Not getting the proper attention and being lied to
  • Product and replacement product
#1409658
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Yes that is right. I called to get service for my year old Jacuzzi hot tub. It will not heat up. I was told the normal service call is $198 for the first hour. I interrupted and said this is under warrente. She cont6inued and said that the service call would still cost...
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Company wrote 0 private or public responses to the review from Jul 28.
1.0
I didn't like
  • Websit is not helpful at all for service
#1315233
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Jacuzzi - Leaking valve cartridge

New shower fixture, has a leaking disc cartridge.
Company wrote 0 private or public responses to the review from Jun 07.
1.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1274750
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Jacuzzi - Your website and customer service sucks

Why is it so difficult to get info? Give customers access to electrical specs so it can be done before pool heat pump is installed
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from May 08.
2.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1250621
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My wife and I purchased the J -415 with all the bells and whistles a few years ago. ( it’s still under warranty) since then, 2 sets of the water fall lights and 1 new control panel, which was fixed by the dealer, ( he’s now quit selling jacuzzis) has not been used in...
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Company wrote 0 public responses to the review from Feb 12.
#1188191
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Jacuzzi - No customer service

Idiots at the store can't help and jacuzzi can't afford to employ people on the weekends to help either.
Company wrote 0 public responses to the review from Jun 10, 2017.
#1059094
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We purchased a j-375, spending about $11,000. Around the one year mark, it started leaking. First, the retailer's service people thought it was from the waterfall. Wasn't. Couldn't move the spa becaused with insulation had become saturated. Another appointment (I had...
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Company wrote 0 public responses to the review from Apr 16, 2017.
1.6
I liked
  • Using a spa - quite frankly any spa will do
I didn't like
  • Customer service
#1035014
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Installed brand new Jacuzzi bath tub that started to delaminate. Jacuzzi refusing to repair and wanted an estimate to replace, which means removing tile, drywall, everything! Repair man said that he has been working with Jacuzzi for 20+ years and for Jacuzzi not to...
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Company wrote 0 public responses to the review from Feb 21, 2017.
#1011856
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Jacuzzi Lyndsay Brushed Nickel 1-Handle WaterSense Bathtub and Shower Faucet with Multi-Function Showerhead Remodeled our bathroom and on the recommendation of a Lowe's salesperson bought this awful product. There is no hot water and when turned on to the highest...
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Company wrote 0 private or public responses to the review from Oct 26, 2016.
1.4
#943543
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My wife and I spent over $14,000.00 on the biggest jacuzzi spa they offered. Less than a year later it has already started to fall apart. Contacted the dealer and they said only one of the four parts I said was broken is covered and even that part would require a trip...
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Company wrote 0 public responses to the review from Jul 05, 2016.
#877315
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