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Jacuzzi, poor service and they didn't care
Let me clarify, the poor service came from the main Jacuzzi headquarters. Last spring my main 2 speed pump started leaking. I went to my dealer and he ordered a new pump in. He was having troubles finding the exact model pump #. The reason for this was my tub was 7...
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Anonymous
Anonymous

Someone has to stop these companies from treating their customers so badly , but they really don't even answer their phones , it's a big scam . People listen to me . Do not bu...

I didn't like
  • Customer service
#632916
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I purchased a new J480 hot tub in 2012. I have had it serviced an inordinate number of time, fortunately all items were covered by warranty. In all cases however, they were failures attributable to components that weren't suitable for winter use in a cold climate. ...
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1.7
I didn't like
  • Being stonewalled
#627696
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I bought this hot tub because of the reputation it had. An household name. This spring I opened up the service door to find that both motors had sink thru the rotten floor. tried to change the motord and repair the floor but all the PVC fitting were all dried up and...
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#625050
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I purchased a new Jacuzzi J-480 a couple of years ago for $12,000. It recently started to develop surface cracks all along the edges of the unit, even though its protected by a cover. I asked to have the unit repaired and Jacuzzi offered to replace the unit for $600...
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Anonymous
Anonymous

I had my 2014 J470 for less than a year and it started leaking then they hauled it to shop said they fixed it and when they delivered back a month later 3 of the seats are cra...

1.0
Caldwell, Texas
I didn't like
  • Customer service
#620046
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Jacuzzi - Review about Faulty Toilet

Purchased toilet from lowes. Lasted one month before the plastic foot of the lid cracked the porcilian bowl. Jacuzzi Customer declined to help, refusing to take no for an answer, we are now being givin the run around. I will not go away, jacuzzi. It's just a lousy $150 toilet, but it's the principle of the thing now. Let me tell you jacuzzi brand toilets are not worth what goes in em, nor is their customer service. Don't buy, folks.
#511392
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Hot Tub Factory (dealer) says it takes 2 weeks to get a person on site another week to get parts for electronics that have gone out 2X in 2 years, in addition to the electronics the thermostat went, this is more repairs then i had in 10 years on my prior Vista tub. ...
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Anonymous
Kim

Out of curiosity, what was the problem with the electronics? Ours just died and we're trying to figure out which part to order instead of paying a service guy to come...Any in...

#488885
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Purchased two toliets at Lowes. One of the toliets has a problem with *** sticking to it no matter what kind of pressure you have. I have to scrub at least twice a day. Lowes said I waited too late to complain. We thought it would get better with age but has gotten...
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Anonymous
Anonymous

Jacuzzi toilet is the worst toilet we ever had!

#438760
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I paid 11,500.00 a Hot tub from Twin Cities Jacuzzi. The sales person Dean told me that the are the best built hot tubs and most energy efficient and built in the USA. When I got my Hot tub Delivered I had problems with the Hot tub Turning on from the get go. Now I am...
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Anonymous
Landofsun

Jacuzzi is assembled in Mexico. The jets are made in China.

#402094
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from day 1, every time we empty the tub to clean and change water it will not start up without providing an "FL 1" error message which we cannot remove. we have to pay someone $100 just to come out and fix the problem. after the warranty expires, then we will have to...
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Anonymous
Anonymous

the f 1 usually comes from an air lock in the lines. try to fill the spa up through the skimmer and push all the air of the lines before starting the spa up. i had the same pr...

Anonymous
Jacques Lagrua

Maybe if you would clean your filters out a littl emore often and shower before you enter the tub you wouldn\'t clog up your circulation pump.... just saying

#254353
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My wife and I purchased a Jacuzzi J-355 installed in March 2008. Total bill was $9815. Approx. 2 weeks after the installation pump 2 failed and started leaking water all over the patio. Jacuzzi repaired the unit on April 10, 2008 under warranty and said the failure was...
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Anonymous
Anonymous

Bought a jacuzzi j355 and love it could not be happier

Anonymous
Anonymous

It's their not there omg!

#135055
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