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We purchased a j-375, spending about $11,000. Around the one year mark, it started leaking. First, the retailer's service people thought it was from the waterfall. Wasn't. Couldn't move the spa becaused with insulation had become saturated. Another appointment (I had...
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1.6
I liked
  • Using a spa - quite frankly any spa will do
I didn't like
  • Customer service
#1035014
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Installed brand new Jacuzzi bath tub that started to delaminate. Jacuzzi refusing to repair and wanted an estimate to replace, which means removing tile, drywall, everything! Repair man said that he has been working with Jacuzzi for 20+ years and for Jacuzzi not to...
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#1011856
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Jacuzzi Lyndsay Brushed Nickel 1-Handle WaterSense Bathtub and Shower Faucet with Multi-Function Showerhead Remodeled our bathroom and on the recommendation of a Lowe's salesperson bought this awful product. There is no hot water and when turned on to the highest...
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1.4
#943543
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Jacuzzi - No customer service

Jacuzzi
#1059094
Idiots at the store can't help and jacuzzi can't afford to employ people on the weekends to help either.
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Jacuzzi - Review about Faulty Toilet

Jacuzzi
#511392
Purchased toilet from lowes. Lasted one month before the plastic foot of the lid cracked the porcilian bowl. Jacuzzi Customer declined to help, refusing to take no for an answer, we are now being givin the run around. I will not go away, jacuzzi. It's just a lousy $150 toilet, but it's the principle of the thing now. Let me tell you jacuzzi brand toilets are not worth what goes in em, nor is their customer service. Don't buy, folks.
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My wife and I spent over $14,000.00 on the biggest jacuzzi spa they offered. Less than a year later it has already started to fall apart. Contacted the dealer and they said only one of the four parts I said was broken is covered and even that part would require a trip...
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#877315
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purchased matching jacuzzi sink and toilet for new house and the plumber could not get the toilet to flush properly. Jacuzzi sent me a replacement toilet and had to again hire a plumber to install it. Same issue once again. The toilet will not clear the waste well...
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1.6
I didn't like
  • Product and replacement product
#830660
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This is the worst hot tub you could spend your money on. Not only it's expensive, but it's defective right out of the box and Customer Service is non-existent. My J470 had the control panel replaced within the first 10 days. Now there is a communication error message...
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#741048
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Jacuzzi, poor service and they didn't care
Let me clarify, the poor service came from the main Jacuzzi headquarters. Last spring my main 2 speed pump started leaking. I went to my dealer and he ordered a new pump in. He was having troubles finding the exact model pump #. The reason for this was my tub was 7...
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Anonymous
Anonymous

Someone has to stop these companies from treating their customers so badly , but they really don't even answer their phones , it's a big scam . People listen to me . Do not bu...

I didn't like
  • Customer service
#632916
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I purchased a new J480 hot tub in 2012. I have had it serviced an inordinate number of time, fortunately all items were covered by warranty. In all cases however, they were failures attributable to components that weren't suitable for winter use in a cold climate. ...
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1.7
I didn't like
  • Being stonewalled
#627696
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I bought this hot tub because of the reputation it had. An household name. This spring I opened up the service door to find that both motors had sink thru the rotten floor. tried to change the motord and repair the floor but all the PVC fitting were all dried up and...
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#625050
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I purchased a new Jacuzzi J-480 a couple of years ago for $12,000. It recently started to develop surface cracks all along the edges of the unit, even though its protected by a cover. I asked to have the unit repaired and Jacuzzi offered to replace the unit for $600...
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Anonymous
Anonymous

I had my 2014 J470 for less than a year and it started leaking then they hauled it to shop said they fixed it and when they delivered back a month later 3 of the seats are cra...

1.0
Caldwell, Texas
I didn't like
  • Customer service
#620046
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